Upon acceptance of your quote by The Upholstery Shoppe, the 'Client' hereby accepts the following terms and conditions. Any disagreements must be raised before any work is commenced.

All orders of work are subject to a minimum 40% acceptance deposit, unless otherwise agreed upon. This deposit is normally non-refundable.

If the work order is cancelled after fabric has been purchased, the deposit is non-refundable.

Once we have ordered the fabric from our supplier it cannot change.

Pattern matching may require addtional material that may not otherwise have been initally quoted for. Any additional fabric required for pattern matching is at customers expense.

The chosen fabric specified by the client, is the clients responsibility that it is suitable and the correct fabric in which they intend. The Upholstery Shoppe will endeavour to advise as best as possible, however we hold no responsibility for mis selection.

All final payments are due prior to or at the time of delivery.

Risk shall pass on, of delivery of the goods to the client’s address or upon collection by the client from our premises.

When a Client or Designer supplies their own materials or fabric, It is your responsibility to ensure that it is suitable for the purpose for which you intend to use it. The Upholstery Shoppe does not warrant the fabric supplied outside of our own suppliers. We will advise the best we can upon inspecting.

Quotes will take into account the possibility of repairs needed, but cannot be fully assessed until the piece is opened and the frame, wood joints, foam, springs, webbing, and any fills are exposed. Any additional work further to the original written quote/estimate must be confirmed and a price agreed for the additional work and materials, before the work can proceed.

The restoration of your furniture will only be done to an extent that has been quoted and agreed upon.

All old top covers and trims and foam will be removed prior to upholstery, these will be discarded unless the Client advises that they want them to be returned.

We will endeavour to deliver items forming part of this contract at the specified time, however, that is dependant on the materials required to complete the work being available at the time of the work is to be undertaken. We will keep the Client informed at all times of supply problems, or other factors, which can affect delivery times. 

Any problems with an order whether our fault or the client, must be brought to our attention within seven days of receipt of the order. Thereafter charges will be made for any correctional work undertaken.

Items not collected within 3 months, without making reasonable attempt to contact or organise otherwise, will be disposed of at owner’s expense.

We are not responsible for the mistreatment of furniture, causing wear and tear once it has left our workshop. Materials are warrantied to a reasonable standard only covered when used in accordance the manufacturers specifications.

Heavy cleaning products/sanitizers and some medications can cause deterioration to leather and vinyl’s. These are not covered under manufacturers warranty.

We may use photographic images of the Clients furniture on our website, social media and in hard copy as examples of our work and for promotional purposes. If a Client does not wish their furniture to be used in this way, please advise us.

The Upholstery Shoppe is not responsible for vehicles left on or nearby property, and/or being worked on or parked in car park.